Privacy Policy

A legal disclaimer

Capital City Notary, LLC, doing business as OnCall Notary BR (“we,” “our,” or “us”), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect personal information when you use our website, book services, or interact with us online or by phone.

By using our website or services, you agree to this Privacy Policy.

1. Information We Collect

We may collect the following information when you contact us or book services:

Name, phone number, email address, and contact details
Service request details and appointment information
Documents you upload for notarization
Payment information (processed securely by third-party providers)
IP address, device information, and basic website analytics

For Remote Online Notarization (RON), additional information may be collected as required by law and platform compliance, including:

Identity verification data
Audio/video session recordings
Electronic signatures and notarization records

2. How We Use Your Information

We use your information to:

Provide and manage notary and signing services
Schedule appointments and communicate with you
Verify identity when required by law
Maintain our notarial journal and transaction records
Process payments and invoices
Improve our website and customer experience
Meet legal, regulatory, and record-keeping requirements

We do not sell or rent your personal information to third parties.

3. How We Share Information

We may share information only when necessary:

With RON platform providers (such as Pactima) to complete notarizations
With payment processors for billing and transactions
With attorneys, title companies, or businesses when you authorize us to do so
When required by law, subpoena, or government request

All third-party providers are required to protect your information.

4. Data Retention

Notarial records, audio-video recordings, and identity verification logs are retained in accordance with Louisiana law and RON platform requirements.

Other customer information is retained only as long as reasonably necessary for business and legal purposes.

5. Security

We take reasonable administrative, technical, and physical safeguards to protect your information. However, no data transmission or storage system can be guaranteed to be 100% secure.

6. Cookies & Website Analytics

Our website may use cookies or analytics tools to improve performance and track basic usage. You may disable cookies in your browser settings if you choose.

7. Your Rights

You may request to:

Update your contact information
Ask how your data is used
Request that we delete non-required business records

Certain records cannot be deleted where retention is required by law.

8. Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect information from minors without proper authorization.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last Updated” date at the top of this page will reflect the most recent version.

10. Contact Us

If you have questions about this Privacy Policy or your information, contact:

Capital City Notary, LLC — OnCall Notary BR
Email: admin@oncallnotarybr.com
Phone: 225-421-2141